TenantSafe rebalances the conversation between tenant and landlord. Residents get plain-English guidance and a ready-to-send letter with the correct statutory references. Complaint teams get a prioritised, audit-ready queue. One transparent record, from first report to Housing Ombudsman referral.
Free for tenants. Applies to England only. TenantSafe provides legal information, not legal advice.
Consent-gated by design: the tenant owns their story, the landlord sees a clean, prioritised queue, and the audit trail protects everyone.
Know your rights. Take action.
A prioritised, audit-ready queue.
TenantSafe identifies the legislation that applies and explains exactly what a landlord must do, and by when.
In force since October 2025. Social landlords in England must investigate damp and mould within 10 working days and emergency hazards within 24 hours. If a landlord misses these deadlines, TenantSafe helps the resident take the correct next step.
In force 1 May 2026. Section 21 "no-fault" evictions abolished. Fixed-term tenancies become periodic. Rent increases limited to once per year and challengeable at tribunal. TenantSafe helps tenants understand and act on these rights.
Also references the Complaint Handling Code 2024 and the Fitness for Human Habitation Act 2018. For advice specific to a situation, tenants should contact Shelter or Citizens Advice, and consult a qualified solicitor before any court action.
Describe the situation in plain English. The AI asks follow-up questions to understand the full picture.
It identifies the relevant legislation and explains what the landlord must do, and by when.
A formally-structured complaint letter, pre-filled with the right statutory references, ready to review and send.
Log response dates; TenantSafe calculates the Stage 1 (10 days) and Stage 2 (20 days) deadlines and alerts on breach.
One record, two views: plain-English for residents, audit-ready for teams.
Every open complaint, with stage, issue and working days left.
A live countdown to the next statutory checkpoint, with the next step mapped to the Complaint Handling Code.
Informal report, Stage 1, Stage 2, Ombudsman, with compliance status at each.
Timestamped correspondence, inspections and photos, in a dated trail.
Correct statutory references, on headed paper, in minutes.
A complete case history and evidence pack, assembled for you.
The team's queue, prioritised by deadline and risk.
The full handling record, exportable as a PDF for the Regulator.
Downloadable briefings to help you build the internal case for TenantSafe.
PDF · 405 KB
The value, outcomes and business case for TenantSafe, structured for a board paper.
DownloadSee how TenantSafe fits alongside ScoreView and your complaint-handling process. We'll walk your team through it.