A fair, shared record of every complaint.

TenantSafe rebalances the conversation between tenant and landlord. Residents get plain-English guidance and a ready-to-send letter with the correct statutory references. Complaint teams get a prioritised, audit-ready queue. One transparent record, from first report to Housing Ombudsman referral.

TenantSafe is in beta. First customer delivery is 20 August 2026, and early partners shape what gets built next. What is described here is what the product does today.

Free for tenants. Applies to England only. TenantSafe provides legal information, not legal advice.

Free for tenants For complaint teams

TenantSafe open on a laptop on a desk - a damp and mould complaint tracked against Awaab's Law, with landlord duties and Stage 2 escalation

01 / TWO SIDES, ONE RECORD

The same case, seen fairly by both parties.

Consent-gated by design: the tenant owns their story, the landlord sees a clean, prioritised queue, and the audit trail protects everyone.

For residents · free

Know your rights. Take action.

Guided issue diagnosis in plain English
AI letter generator with correct statutory references
Complaint timeline tracker with RAG status
Rights knowledge base grounded only in verified UK legislation

For complaint teams

A prioritised, audit-ready queue.

Every case arrives structured and categorised
Statutory deadlines calculated and surfaced automatically
Full audit trail from first report to resolution
Clean handover to Housing Ombudsman referral when needed

02 / THE LAW, BUILT IN

Grounded in current statute, and checkable.

TenantSafe identifies the legislation that applies and explains what a landlord must do, and by when, from the version of the law in force. How the AI is used, and what we do not claim about it, is set out in the AI assurance statement.

Awaab's Law

In force since October 2025. Social landlords in England must investigate damp and mould within 10 working days, act on an emergency hazard within 24 hours, and give the tenant a written summary within 3 working days of the investigation concluding. If a landlord misses these deadlines, TenantSafe helps the resident take the correct next step.

Renters' Rights Act 2025

In force 1 May 2026 for the private rented sector. Section 21 "no-fault" evictions abolished, fixed-term tenancies become periodic, and rent increases are limited to once per year and challengeable at tribunal. Social housing assured tenancies held with private registered providers convert from October 2027; local authority landlords are unaffected, as they cannot grant assured or assured shorthold tenancies. TenantSafe helps tenants understand and act on the rights that apply to their tenure.

Also references the Complaint Handling Code 2024 and the Fitness for Human Habitation Act 2018. For advice specific to a situation, tenants should contact Shelter or Citizens Advice, and consult a qualified solicitor before any court action.

03 / HOW IT WORKS

Four steps, no legal terminology required.

Tell TenantSafe your problem

Describe the situation in plain English. The AI asks follow-up questions to understand the full picture.

Get a rights summary

It identifies the relevant legislation and explains what the landlord must do, and by when.

Generate your letter

A formally-structured complaint letter, pre-filled with the right statutory references, ready to review and send.

Track your complaint

Log response dates; TenantSafe calculates the Stage 1 (10 working days) and Stage 2 (20 working days) deadlines, both running from acknowledgement, and alerts on breach.

Watch a resident use it, start to finish.

A three-and-a-half-minute walkthrough of the tenant journey: reporting the problem, getting the rights summary, generating the letter, tracking the deadlines.

Download the demo

What both sides actually see.

One record, two views: plain-English for residents, audit-ready for teams.

My cases dashboard

Every open complaint, with stage, issue and working days left.

Complaint workspace

A live countdown to the next statutory checkpoint, with the next step mapped to the Complaint Handling Code.

Statutory timeline

Informal report, Stage 1, Stage 2, Ombudsman, with compliance status at each.

Evidence log

Timestamped correspondence, inspections and photos, in a dated trail.

AI-drafted letters

Correct statutory references, on headed paper, in minutes.

Ombudsman escalation

A complete case history and evidence pack, assembled for you.

Case manager workspace

The team's queue, prioritised by deadline and risk.

Case audit trail

The full handling record, exportable as a PDF for the Regulator.

What changes for your team.

Earlier signal. Cleaner complaints. Safer homes.

Help residents raise the right issue, in the right way, at the right time.

Residents stay informed without a single call to the contact centre.

Reduce escalation by making the first report good enough to act on.

Every case, one screen.

Just over three minutes with a complaints caseworker at the start of the week: the case manager queue with overdue cases and the unassigned pool, taking a case and working it against the statutory clock, and the complaint handling signals behind it.

Download the demo

04 / RESOURCES

Take the case to your board.

Downloadable briefings to help you build the internal case for TenantSafe.

PDF · 396 KB · Sector briefing

Complaints and the Regulator: the 2026 landscape

Ten pages on what the Regulator and the Ombudsman have made visible, what the published data will and will not support, and five questions for your next board meeting.

PDF · 220 KB

Benefits case for the board

The value, outcomes and business case for TenantSafe, structured for a board paper, with each figure marked as evidenced or modelled.

PDF · 425 KB

ROI / cost of inaction

What complaint failures cost today, and the return TenantSafe delivers against them.

PDF · 60 KB

Sample case audit trail

A real-format sample of the evidence pack TenantSafe produces, with fictional case data throughout.

PDF · 48 KB

Implementation & first 30 days

How TenantSafe goes live, what the first thirty days with your team look like, and which clocks are statutory.

PDF · 204 KB

Security & data handling

How tenant data is stored, protected and handled, for your information-governance team.